
SupportCandy SLA
Introducing an enhancement to the well-liked free plugin, SupportCandy. Before incorporating this add-on, ensure the successful installation of the free plugin. Within the settings, you have the capability to establish SLA (Service Level Agreement) policies, complete with conditions and timeframes. These policies come into play whenever there is an action within a ticket, such as ticket creation, status changes, ticket replies, and more. The system evaluates the SLA policies and appends the time from the first matched policy to the ticket’s progress.
- Version: 3.2.4 verified in the package
Type: Plugin
Developer: SupportCandy - 0.11 MB (116,395 bytes)
wpsc-sla.zip - Category: GPL WordPress Plugins · SupportCandy
- Files: 69, folders: 15
PHP 22 · PO 19 · MO 19 MD5, SHA-1, SHA-256 signatures
MD5 116dde69d22617b2e3fd44c9e242c87fSHA-1 feda7cdd72bc273d91d3365d3d68f6bba2ba1cf5SHA-256 2336b6c04f3b14fc17cd6752be37ce8402e28890dd77eb614528149c940fdb72- Updated November 4, 2026 at 5:15 AM UTC
- Included in every membership
Members download this and every other product at no extra cost. Start Monthly →
SupportCandy SLA is a powerful add-on designed to enhance the popular SupportCandy plugin, making it perfect for businesses and organizations that require efficient ticket management. This plugin allows you to implement Service Level Agreement policies, ensuring timely responses and resolutions for your customer support tickets.
Highlights
- Custom SLA Policies: Define specific conditions and timeframes for your support tickets.
- Automated Time Tracking: Automatically tracks time based on the first matched SLA policy for each ticket.
- Action-Based Triggers: SLA policies activate on various ticket actions, including creation and status changes.
- Seamless Integration: Works perfectly with the existing SupportCandy plugin for a unified experience.
Who it is for
This plugin is ideal for support teams and organizations looking to enhance their customer service by ensuring timely responses and adherence to service agreements.
How to install
To install, upload the ZIP file under Plugins > Add New > Upload Plugin in WordPress, then activate it to start leveraging its features.
Current version: 3.2.4 · updated 3 days ago (November 4, 2026).
Every update is downloaded from the original developer, virus-scanned and published here — install it in one click with the free XYZ Theme Updater.
- Result
- Clean — no threats found
- Scanned
- Nov 04, 2026, 05:30 AM UTC
- Engine
- ClamAV 1.5.4
- Files checked
- 69
- Size
- 0.11 MB
- SHA-256
- 2336b6c04f3b14fc17cd6752be37ce8402e28890dd77eb614528149c940fdb72
Everything you need for $14.00 a month.
All 30,000+ themes, plugins and templates, every update and unlimited sites. Cancel anytime from your account.



